Medical Office Receptionist Training

Earning a career certificate as a Medical Office Receptionist through Madison School of Healthcare's Medical Office Receptionist training is a great way to get your start in the healthcare field and focus on the daily patient interactions required of front-desk personnel.

You'll have the opportunity to learn how to provide professional customer service to patients who visit medical facilities and perform the day-to-day scheduling, billing and communications tasks that keep these offices running smoothly. When you complete the program, what you learn can be applied to a variety of healthcare settings, including hospitals, physician offices, physical therapy centers and personal care homes.

This medical receptionist training will help position you to find a job in the healthcare industry. The course is flexible and affordable, and allows you to learn online at your own pace. You could finish in as few as 3 months! Take the first step toward a fulfilling career today.

Curriculum

Lesson Group 1: Orientation: Ashworth College Career Program

Learning at Ashworth

The goals and values of Ashworth College; time management; creating a realistic weekly and monthly study schedule; the nature and purpose of assessments; how to study effectively to prepare for and take an online examination; developing the skill sets necessary for success in the twenty-first century.

Allied Health Careers

Introduction to the basic operations of allied health careers and the legal and ethical issues students may encounter while working in the many different venues available for these fields.

Lesson Group 2: Medical Workplace Foundations

Essential Workplace Technologies

Review of common workplace technology related to computing and communication, such as common operating systems, software applications for word processing, and spreadsheets, as well as mobile communication tools.

Workplace Writing and Communications

Professionalism and workplace etiquette; phone skills; writing emails and texts; writing and formatting reports.

Bloodborne Pathogens and HIPAA Regulations

Definition of bloodborne pathogens; common bloodborne pathogens; exposure accidents in the healthcare setting; exposure control plan; universal precautions in the healthcare setting; HIPAA privacy and security rules; difference between privacy and security; types of protected health information within the medical field.

Lesson Group 3: Medical and Body Systems Terminology

Medical Terminology

Fundamentals and origins of medical terms; analyzing, defining, and creating medical terms; identifying major body structures and directional terms.

Body Systems 1

Anatomy, physiology, and basic terminology related to the integumentary, musculoskeletal, digestive, cardiovascular, lymphatic, respiratory, endocrine, and nervous systems.

Body Systems 2

Anatomy, physiology, and basic terminology related to the urinary and reproductive systems; gynecology, obstetrics, and neonatology terms and conditions; anatomy of the eyes and ears.

Disease Processes and Surgical Procedures

An overview of the terminology related to major chronic and infectious diseases as well as surgical treatments for those diseases.

Lesson Group 4: Working in the Medical Office

Medical Law and Ethics

Criminal versus civil law; negligence and abandonment claims; informed consent; the Hippocratic oath; AMA Principles of Medical Ethics; standards of care; the Patient's Bill of Rights; HIPAA requirements.

Navigating and Communicating in the Medical Office

Verbal and nonverbal communication; effective listening; feedback in patient care; assertive and aggressive behavior; general office safety measures; medical waste; OSHA standards and guidelines; universal precautions; proper body mechanics; telephone techniques and triage; handling difficult callers and emergency phone calls.

Patient Reception and Appointment Scheduling

Receptionist responsibilities and legal and ethical duties; opening and closing the medical office; obtaining information from new patients; handling angry patients and waiting room emergencies; scheduling systems and equipment; maintaining correct documentation; scheduling hospital admissions and surgeries; ethical issues related to scheduling; conditions for emergencies.

Technology and Correspondence in the Medical Office

Elements of office flow; HIPAA regulations for medical records; basic office equipment; handling drug samples; letter writing considerations; drafting, proofreading, and editing letters; preparing envelopes; mail service classifications; computer hardware, software, security, and maintenance; ergonomic workstations.

Lesson Group 5: Medical Records, Billing, Claims, and Coding

Medical Records

Problem-oriented records; the SOAP charting method; file storage units; alphabetic, numeric, and color-coded filing systems; cross-referencing systems; quality assurance; statutes of limitations; electronic versus paper records; converting to electronic records; HIPAA compliance for electronic records; personal digital assistants.

Billing, Collections, and Financial Management

Determining fees; billing methods and statement preparation; credit policies and collections processes; aging accounts; check writing systems; accepting third-party payments; methods for endorsing checks; recurring monthly expenses; making deposits; reconciling bank statements.

Medical Insurance and Claims

Comparing and contrasting health maintenance organizations (HMOs), preferred provider organizations (PPOs), and traditional insurance programs; benefits and explanation of group, individual, and government-sponsored health benefits; health insurance forms; medical claim forms and the claims submission process; insurance claim security, tracking, and rejection.

Medical Coding

Purpose of diagnostic coding; principles of ICD-9-CM and ICD-10-CM coding; basic rules and principles of CPT coding.

SHOW ALL CURRICULUM

Program Details

Madison's medical secretary courses are among the most affordable and convenient Medical Office Receptionist training programs out there. In this medical receptionist training program, you'll learn the customer service skills and patient communication techniques that employers are looking for in their front office. The program will prepare you to perform essential medical office tasks, including scheduling appointments, updating medical records and insurance information, billing, claims submission and coding procedures. Madison's Medical Office Receptionist training program offers the most up-to-date information regarding HIPAA regulations, medical office safety and procedures and electronic health records—crucial information that helps to ensure accuracy and compliance within the medical office.

Your Medical Office Receptionist Training Course Includes:

Medical office receptionist textbook and online learning guides
Online exams and assessments
Access to academic advisors
Access to a learning resource center and library via Proquest
Ability to track academic progress and manage account information via the Student Portal
Ability to interact with peer students, faculty and staff via Madison's online community

It was a great experience for me. The instructors went over everything that you didn’t know with you - and they were always there when you needed them.

— Shirley Ann Griffin, Recent Graduate

Tuition

Flexible tuition. Pay as you go. Affordable monthly payments. The Medical Office Receptionist course tuition is a great bargain that can easily fit your budget. Your textbook, exams, learning resources and academic support are all included in your tuition. There are no hidden fees or extra charges. You get everything you need to succeed as a student and get ready to advance your career. Find the tuition plan that works for you!

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Career Outlook

As the population ages, doctors will need to hire more people in medical office careers to perform routine clerical and organizational duties to keep their practices running smoothly. Physician offices, health clinics, physical therapy and personal care centers and many other healthcare facilities will also need to meet this demand, which explains why medical office receptionist jobs are on the rise.

10% GROWTH	The U.S. Department of Labor predicts a 10% growth rate in receptionist careers by 2024 - an increase of 97,800 jobs.

FAQs

What makes Madison School of Healthcare's Medical Office Receptionist training better than other schools' programs?

You want a program with the latest information on office reception duties, including customer service skills, patient communication, appointment scheduling, billing and collections and medical record documentation. Look for a program that has only the lesson content you need to know; a program that's focused on the medical office reception skills to help you start your career. Your program should include lessons on medical terminology, office communication and technology, electronic medical records and insurance claims processing. You also want a program that compares and contrasts government and commercial health insurance plans. Madison School of Healthcare's Online Medical Office Receptionist training program does all that and more.

Do I need previous experience or a degree prior to enrolling in Madison's Medical Office Receptionist program?

No, you don't need previous experience or a degree to enroll in Madison School of Healthcare's medical office receptionist program and earn your career certificate. This course was created by industry experts with first-hand knowledge of the medical field and the responsibilities of the role. You'll get the information you need to better prepare for a career opportunity making medical practices and facilities work more efficiently.

Is this course all online or do I get books?

The program is online but a textbook will also be shipped to you. Additional learning guides are available online.

Is there additional training available that builds on the skills attained in this program?

Madison's Medical Office Assistant career diploma program offers expanded training in administrative duties in the medical office.

State Requirements

A career in this field may require you to meet certain licensing, training, and other requirements that can vary by vocation and state. Check with your state, local government, and/or licensing board to find out which requirements may be applicable in your state. Click here for contact information on state licensing/regulatory boards and certain professional licensing information.

Ready to Get Started?

Get the skills you need to position yourself for a Medical Office Receptionist job. Call 1-800-600-6253 or enroll online today.

Career Outlook Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Receptionists (January 13, 2016).

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